WellSpring Group, Inc. > Marketing Programs > Customer Retention & Loyalty

Target the right customers, at the right time, with the right offers. Our Customer Reach program improves customer retention as much as 10% or more.

		Improves retention 10% or more
		Virtually unlimited artwork options
		See your results online

Customer Rewards™ is the easiest and most cost-effective customer loyalty program available. Designed for dealers. Easy to implement. Great results.

		Up to 65% response!
		Increase average invoice by $18
		ROI is off the charts!

This highly effective twice-annual Customer Appreciation greeting card program is proven to significantly increase your shop’s revenues. Our average dealer added almost $10,000 in additional sales per location and sold 14% more tires. The average response rate was an astounding 35%!

		Average 35% response rate!
		$9,900 average additional sales per location
		14% more tires sold

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Encore Ally™ focuses email contacts towards customer loyalty and prospecting to drive additional customer traffic efficiently. It blends together three critical customer and prospecting programs:

		Customer reminders
		Customer loyalty
		Prospecting

		Automated emails to customers asking them to complete a survey after each visit.
		Online real-time management reports of how your customers are rating your shop.
		Automatic escalation of customer complaints based on survey responses.
		Capture customer comments and reviews for inclusion on your website or social media page.